Programme Details

Course: Short Course - Conflict Management

The aim of conflict management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace. It should build on previous training, skills and knowledge of effective performance management.

To introduce practical conflict resolution and personal resilience techniques and strategies that team members can effectively utilise, when managing customer or team conflict situations in the workplace.

Key Learning Objectives

Preventing and managing conflict in the workplace
Identify preferred style/s in influencing others and managing conflict.
Demonstrate skills in resolving conflict and confrontation
Identify a plan to apply and enhance communication skills in the workplace to address conflicts.

Who should attend?

Aimed at managers and team leaders, the conflict resolution course provides the skills, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner..